Shipping & Returns Policy

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Shipping & Returns Policy

We hold ourselves to the highest of standards when it comes to your satisfaction. If you are not satisfied with your product, we have a 30 day money back guarantee! If you would like to request a refund or an exchange for your product, please contact us at contact@ffhpetcbd.com or call 1-833- 871-8090 Our business hours are 9:00 am – 5:00 pm M-F Pacific (not including holidays). Please give your order number and the reason for your refund or exchange. Return your item to: Furry Faces Holistic 118 Bentley Sq Mountain View, CA 94040 Once we receive your package, we will contact you to confirm your refund or exchange. Refunds will be returned to the original purchase method. Please allow one business cycle for your return. We will do our absolute best to make sure you are satisfied with your order and service. Let us know how we can help!

Order Changes & Cancellations

In an effort to get you your product as soon as possible, orders are processed for fulfillment immediately after they are placed. Order cancellation or change requests must be made within 30 minutes after the order is placed, otherwise, the order will be shipped. We cannot make changes to orders that are placed on weekends. If your order has shipped and you would still like to exchange or return your item, a fee of $7 per order will be charged for return shipping and processing.

Damage Due To Shipping

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product(s) carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time.

Shipping Restrictions

We offer shipping to 41 US states (sorry we do not ship to Alaska, Idaho, Iowa, Kansas, Louisiana, Nevada, New York, South Dakota, Utah ). We are currently working with these states to be able to bring high-quality, tested CBD to their communities. Check back soon. FDA DISCLAIMER All products on this website contain .3% THC. No statement on this website has been evaluated by the Food and Drug Administration (FDA). Furthermore, none of the statements on this website should be construed as dispensing medical advice or making claims regarding the cure of diseases. Products sold by Furry Faces CBD are not intended to diagnose, treat, cure or prevent any disease. You should consult a licensed veterinary or health care professional before starting any dietary supplement, especially if you are pregnant or have any pre-existing injuries or medical conditions. These products are not for use by or sale to persons under the age of 21. These products should be used only as directed on the label. Consult with your physician if pregnant or nursing. A Doctor’s advice should be sought before using hemp-derived products. Furry Faces Holistic assumes no responsibility for any legal charges as a result of changing local/state laws. It is the buyer’s responsibility to determine if any transaction from FurryFacesCBD.com and its affiliates is in violation of local rules and regulations.